Return and Exchange Policy

Return and Exchange Policy

At livepdftools, we are committed to providing our users with high-quality services and ensuring a satisfactory experience. If you encounter any issues with our file conversion services, please review our Return and Exchange Policy below.

1. Service Guarantee

We strive to provide accurate and efficient file conversions. However, due to the nature of our digital services, we cannot guarantee specific outcomes for every file type. If you believe that the service did not meet your expectations, please contact our support team for assistance.

2. Eligibility for Returns and Exchanges

  • Requests for refunds or exchanges must be made within 7 days of your purchase.
  • To be eligible for a return, your request must be based on one of the following:
    • The file was not converted as specified.
    • There was an error in processing your file that prevents you from using it.

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support at support@livepdftools.com with your order details and reason for the request.
  2. Provide any relevant information, including screenshots or error messages, to help us understand the issue.

4. Refund Process

If your request for a refund is approved, the refund will be processed to your original method of payment within 14 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exclusions

Our Return and Exchange Policy does not cover:

  • Services rendered that met the specified requirements.
  • Requests made after 7 days from the date of purchase.

6. Changes to This Policy

livepdftools reserves the right to modify this Return and Exchange Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

7. Contact Us

If you have any questions or concerns regarding our Return and Exchange Policy, please contact us:

  • Email: pdfilike@gmail.com
  • Phone: 0598164684
  • Address: Palestine / West Bank / Salfit Governorate / Az-Zawiya Village / First Stadium Road Postal Code: P383

Thank you for choosing livepdftools! We appreciate your trust in us and are here to help you with all your file conversion needs.